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June 29th, 2010
My laptop will not let me start up in safe mode. It keeps going to a black screen with white writing giving me options to start in safe mode start at last known safe piont and a couple of others. but when I press any of the options it starts to boot but then goes back to the black screen again with a quick flash of a blue screen with white writing on. can you help please.
June 30th, 2010
When you first turn on your laptop, are you pressing F8 to get to the boot menu options? If not, try that.
Then, select “safe mode”, preferably without networking.
What writing do you see when it reverts back to the blue screen with white writing? This could be hardware related. Do you have any devices or USB devices plugged in? If so, try with all of them disconnected.